As professional FTD florist, we guarantee your satisfaction with every floral arrangement! If you are not satisfied with your FTD product, please notify us as soon as possible and we will be send a replacement or refund the purchase price. We use only the freshest flowers and endeavor to deliver every arrangement in peak condition. Please call us on 352 326-3262 if you have any concerns, and we will be pleased to help you however we can. Thank you.